FAQs

Please use the shop finder tool in the following link to find a shop close to you: https://www.deeluxe.com/find-a-shop

To find out your exact DEELUXE boot size, please click on the following link: https://www.deeluxe.com/technology/size-comparison/

All DEELUXE boots are medium width. Based on years of research, we chose a fit that is perfect for snowboarding. If you are looking for a custom fit, every DEELUXE boot model is also available with customizable Thermo-Flex liners. Find out more about Thermo Custom Fitting here: https://www.deeluxe.com/technology/thermo-custom-fitting

Please click the following link https://www.deeluxe.com/warranty

Then follow the instructions and fill out the warranty form accordingly. Our customer service team will evaluate your claim or ask you for more information if needed. In case of a warranty, they will proceed to replace your product or offer you another solution.

Check the following video links to find out how to open and close your DEELUXE boots correctly.

L1 Lacing: https://www.youtube.com/watch?v=JBj7wKxomhs

L2 Lacing: https://www.youtube.com/watch?v=C3h1ujRMKtI

L3 Lacing: https://www.youtube.com/watch?v=tSkXyiqHuEQ

Click this link https://www.deeluxe.com/warranty
Then follow the instructions and fill out the warranty form accordingly. Our customer service team will get back to you asap concerning your request. 

Please check the following video tutorials for step-by-step instructions on how to exchange the parts of the Lace Smart speed lacing system:

Cover: https://www.youtube.com/watch?v=8wSY0Sjm2Go

Base: https://www.youtube.com/watch?v=QsypI8cBEco

Lace: https://www.youtube.com/watch?v=CwcwdtGqiwk

Please send your request including name and address of the shop to infonoSpam@deeluxe.com. Our customer service team will get back to you asap concerning your request.