FAQs
- Where can I buy DEELUXE boots?
- How do I find out my correct DEELUXE boot size?
- Do you offer different width DEELUXE boots?
- My DEELUXE boots are defective, what should I do?
- How does the Lace Smart System of my DEELUXE boots work?
- The Lace Smart system of my boots broke, how do I get spare parts?
- How can I repair the Lace Smart System of my boots or exchange parts of it?
- I would like to sell DEELUXE gear in my shop. How can I become an authorized DEELUXE dealer?
Please use the shop finder tool in the following link to find a shop close to you: https://www.deeluxe.com/find-a-shop
To find out your exact DEELUXE boot size, please click on the following link: https://www.deeluxe.com/technology/sizes/
All DEELUXE boots are medium width. Based on years of research, we chose a fit that is perfect for snowboarding. If you are looking for a custom fit, every DEELUXE boot model is also available with customizable Thermo-Flex liners. Find out more about Thermo Custom Fitting here: https://www.deeluxe.com/technology/thermo-custom-fitting
Please click the following link https://www.deeluxe.com/warranty
Then follow the instructions and fill out the warranty form accordingly. Our customer service team will evaluate your claim or ask you for more information if needed. In case of a warranty, they will proceed to replace your product or offer you another solution.
Check the following video links to find out how to open and close your DEELUXE boots correctly.
L1 Lacing: https://www.youtube.com/watch?v=JBj7wKxomhs
L2 Lacing: https://www.youtube.com/watch?v=C3h1ujRMKtI
L3 Lacing: https://www.youtube.com/watch?v=tSkXyiqHuEQ
Click this link https://www.deeluxe.com/warranty
Then follow the instructions and fill out the warranty form accordingly. Our customer service team will get back to you asap concerning your request.
Please check the following video tutorials for step-by-step instructions on how to exchange the parts of the Lace Smart speed lacing system:
Cover: https://www.youtube.com/watch?v=8wSY0Sjm2Go
Base: https://www.youtube.com/watch?v=QsypI8cBEco
Lace: https://www.youtube.com/watch?v=CwcwdtGqiwk
Please send your request including name and address of the shop to infonoSpam@deeluxe.com. Our customer service team will get back to you asap concerning your request.